CIMB Bank is one of the leading financial institutions in Southeast Asia, offering a wide range of digital banking services through its CIMB Clicks platform. Whether you want to check your balance, transfer funds, pay bills, or manage investments, the CIMB Bank login process is designed to be simple, fast, and secure.
In this article, we’ll walk you through everything you need to know about logging into CIMB Bank’s online and mobile banking platforms, common login issues, and troubleshooting tips.
What is CIMB Clicks?
CIMB Clicks is the bank’s official online banking platform that enables users to access banking services anytime, anywhere. Through CIMB Clicks, customers can perform various digital transactions such as:
- Checking account balances and transaction history
- Transferring money locally and internationally
- Paying utility bills and credit card dues
- Managing fixed deposits and loans
- Mobile prepaid top-ups
- Viewing e-statements and notifications
How to Login to CIMB Clicks Online Banking
Follow these steps to securely access your CIMB online banking account:
Step 1: Visit the Official CIMB Clicks Website
Go to the official CIMB Clicks Malaysia website.
(Always ensure the URL begins with https:// and look for the padlock icon.)
Step 2: Enter Your User ID
On the login page, type in your CIMB Clicks User ID.
Step 3: Provide Your Password
Enter your secure login password in the password field.
Step 4: Authenticate With SecureTAC / OTP
CIMB may prompt you to approve the login using:
- SecureTAC via the CIMB Clicks mobile app, or
- SMS OTP (One-Time Password)
Step 5: Access Your Dashboard
Once authenticated, you will be directed to your online banking dashboard, where you can manage your accounts easily.
How to Login Using the CIMB Clicks Mobile App
CIMB also provides a powerful mobile app for seamless banking.
Step-by-Step Login Guide
- Download the CIMB Clicks App
Available on Google Play Store and Apple App Store. - Open the App and Enter Your User ID & Password
- Verify Login With SecureTAC
Approve the login request within the app. - Access Your Accounts
You can now perform transactions, check balances, and manage your finances on the go.
How to Register for CIMB Clicks (For New Users)
If you don’t have an online banking account yet, follow these steps:
- Visit the CIMB Clicks website or download the mobile app.
- Click on “Register” or “First Time User”.
- Enter your ATM/Debit/Credit Card number.
- Provide required personal details (e.g., mobile number, ID).
- Create your User ID and password.
- Complete the verification process.
You now have full access to CIMB Clicks digital banking.
Common CIMB Login Problems & How to Fix Them
Here are some frequent issues and solutions:
1. Forgotten User ID or Password
Use the “Forgot User ID/Password” option on the login page to reset your credentials.
2. Account Locked
This usually happens after multiple incorrect login attempts.
You can unlock it by contacting CIMB customer service or resetting via the website.
3. SecureTAC Not Working
- Ensure your phone has internet access
- Update the CIMB Clicks app
- Reinstall the app if needed
4. SMS OTP Not Received
- Check network coverage
- Ensure your registered mobile number is active
- Contact CIMB to update your phone number
Security Tips for CIMB Clicks Login
To keep your account secure, follow these safety practices:
- Never share your User ID, password, or OTP with anyone
- Always check for the official CIMB website URL
- Enable SecureTAC for safer authentication
- Update the app regularly
- Avoid logging in on public Wi-Fi
Conclusion
CIMB Bank makes online and mobile banking easy and secure through its CIMB Clicks platform. By following the steps and tips in this guide, you can confidently log in to your account and manage your banking activities effortlessly. If you encounter any issues, CIMB’s customer support team is always available to help.
FAQs – CIMB Bank Login
1. How do I log in to CIMB Clicks?
Go to the official CIMB Clicks website or open the mobile app, enter your User ID and password, then verify with SecureTAC or SMS OTP.
2. What should I do if I forgot my CIMB Clicks password?
Click on “Forgot Password” on the login page and follow the steps to reset your password using your card details and registered mobile number.
3. Why is my CIMB Clicks account locked?
Your account may be locked after multiple incorrect login attempts. You can unlock it by resetting your password or contacting CIMB Customer Service.
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4. What is SecureTAC?
SecureTAC is a CIMB security feature that sends a secure approval request to your CIMB Clicks app whenever you log in or perform a transaction. You simply approve or deny the request.
5. I am not receiving the SMS OTP. What should I do?
Check your mobile signal, restart your phone, and make sure your number is still active. If the issue persists, contact CIMB to update or verify your registered mobile number.
6. Can I log in to CIMB Clicks from overseas?
Yes. CIMB Clicks can be accessed anywhere in the world as long as you have internet access.
7. How do I register for CIMB Clicks online banking?
Click “First Time User” on the website/app and register using your ATM/Debit/Credit Card details, personal information, and mobile number.
8. Why is the CIMB Clicks website not loading?
It may be due to:
- Internet issues
- Browser cache problems
- System maintenance by CIMB
Try refreshing the page, clearing browser cache, or accessing the site later.
9. Is CIMB Clicks safe?
Yes. CIMB uses multiple security layers such as SecureTAC, OTP, encryption, and automatic logout to protect your account.
10. How can I change my CIMB Clicks password?
Log in to CIMB Clicks → Go to Settings → Select Change Password → Follow the instructions to update your password.