How to Handle Complaints

How to Handle Complaints

In today’s world, distance is nothing when it comes to travelling or sending something over across different countries and states. We can easily ship the items we order from a company to our loved ones on their birthdays, anniversaries or for any other event. It often reaches within a few days. But sometimes, the item we order does not come in one piece or we simply feel the product was not up to the mark. In such cases, we can reach customer support by simply visiting their website or by downloading the app. If you wish to clarify about your order or you have any complaint then you can easily reach out to the customer care team. The mediums through which you can communicate are live chat, email and app. You can also do so via an online post on Twitter or any other social media platform.

Here are some of the ways through which you can lodge a complaint:

How to Lodge a Complaint

  1. Via live chat

The most common and quick way to file a complaint is via live chat. It is easy and very effective. All you have to do is, visit the company’s website and find an option that says live chat. Register your product details. Once you have provided all the information, the page will directly take you to the customer care support. You can easily get answers to all your queries from the team. The customer support team of Moonpig Complaints are generally very active by being on service throughout the week. Once you get connected to any of the members of the support team you can share your grievances. Your complaint will be taken into account and the team will find out a way to resolve your issues. The team is available to take calls and reply to messages from 9:00 A.M to 5:30 P.M.

  1. Via Email

At times, when you do not want to indulge in any conversation, you can easily lodge a complaint with the help of an email. Usually, the email address of any company is provided on the internet or their website. Once you get hold of their email address, write a detailed complaint – highlighting your issues. You will get a call back in a day or two.

  1. Via app

First, download the app from your app store. Then log in and search for the ‘contact’ option. Click on the option. You will find a number of other communication means that will show up. Click on the one that suits you best and you will be connected to the company’s support team.

  1. Via post

If you wish to file a complaint via post, you can write to them and send it to their postal address. Generally, a postal address is given on the company’s website. This may take some time for your grievances to be resolved. It is not a very convenient method nowadays but in case you do not have access to the internet, it can be used.

  1. Via Twitter

Nowadays all companies have a Twitter account and it is mostly observed that the Twitter team are very active and address grievances at once. Always remember that your complaint must not exceed more than 280 characters. In the case of Parcelforce Complaints, the Twitter team is mostly available from Monday to Friday. The timings are from 8 in the morning to 6 evenings. Since the company is UK based, the International customers have to call accordingly.

Other than these, we can also call them and lodge a complaint about a telephonic conversation. The phone numbers can be easily found on the websites. But just remember to use the right country code. Usually, companies are also open to feedback so that they can upgrade their business operations. These companies provide excellent services not only within the U.K but also across the globe. Their communication channels reach wide audience.

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