Introduction
You’ve probably heard it said before: Customer feedback is a gift. It’s like when your friend gives you something great out of the blue. But here’s the thing: if you never ask for customer feedback, you’ll never know what makes them happy. And if you don’t know what makes them happy, it’s hard to keep them coming back to your business.
So, what’s this “customer satisfaction” thing all about, anyway? It’s not just saying “thanks” nicely or giving a high-five. It’s about ensuring your customers feel awesome when using your services.
Now, here’s the tricky part: how do we make customers really happy? How do we make them go “Great Job!” every time?
Well, I’ve got some elegant tools to help enhance your business. And using an incredible feedback platform makes it even easier!
So, are you excited?
Let’s jump right in and make your business the best it can be!
Why Is Customer Feedback Important?
Running a business that sells things to other companies (B2B) means you really need to know what your customers think. It’s like asking your friends if they like the new game you got but for grown-ups.
Getting feedback helps you figure out how to improve your business and tell more people about it (that’s called marketing).
When you want to try a new game or toy, ask your friends if it’s fun first? Well, that’s like what customer feedback is for businesses. It’s like showing your excellent skills to your customers so they want to purchase or get your services.
When customers say nice things about a business, it shows others that the business is really good at what it does. But if a business ignores what customers say and keeps doing things the same way, it’s like saying, “I don’t care what you think.” That makes customers sad, and they might find another business that cares about what they think.
And that’s not good for the first business. So, listening to feedback is super important!
Explore the Feedback Tool
Communicate Immediately With Broadly
Every tool has its own unique features and prices. It’s imperative to do some research and try out different tools to see which one is best for your business.
Well, one of them is Broadly! It makes it super easy to get feedback and reviews from your customers. It lets your customers choose where to leave their feedback, like Google, Facebook, Yelp, or other places. Broadly sends emails or texts to your customers asking about their experience, and then it automatically shares their reviews.
But that’s not all! Broadly also gives you other helpful stuff like getting real-time feedback, showing off your best reviews (the ones with 4 or 5 stars) on your website, and giving you a dashboard where you can see all your stats.
In addition, it can even put a live chat on your website so you can talk to customers immediately, and it helps you find new customers, too.
So yeah, Broadly is a pretty handy tool for marketing your business and getting feedback from your customers.
Grow Your Business With Qualaroo
As we know, getting feedback from customers can help a business grow faster and save time. Well, there’s an excellent tool called Qualaroo that makes it super easy to do just that!
According to a study, “big companies like Burger King, Hertz, Starbucks, and Groupon have used Qualaroo.” But did you know that small businesses can benefit, too, and it’s not even expensive!
Qualaroo is like a super smart survey tool. You can make different kinds of surveys for your website visitors. Want a quick survey? No problem! Need to ask specific questions based on what people do on your website? Qualaroo can handle that, too!
The best part? You can try it out for free for 14 days! So, if you want to know what your customers think and improve your business, Qualaroo might be just what you need!
Make a Survey With GetFeedback
Customer service feedback can help make things better when people have good or bad experiences with a company. Imagine you’re conversing with a friend rather than just answering questions on a form.
GetFeedback is an excellent tool for asking customers how they feel. It’s not just boring questions—you can make it look nice with pictures and colors that match your company’s style.
When someone buys something or gets help from your company, they might get a friendly email afterward saying thanks and asking how things went.
That’s where the survey comes in. You can also put surveys on your website or other places where customers communicate with you.
GetFeedback already has some ready-made surveys for different purposes, such as checking whether customers are happy, if they’d recommend your company to others, or even how employees feel about their work. But you can also make your own surveys if you want.
Boost Your Business With Campaigner Tool
Managing your online reputation means making sure people say good things about you on the internet and dealing with any nasty comments smartly. Did you know that when people want to go to a shop, like fixing a car, 7 out of 10 check Google Reviews first?
That’s a lot!
Therefore, the Torque360 campaigner is a tool for asking people questions through email and seeing the answers neatly in one place. It is specifically designed for auto repair shop owners.
The best auto repair shops are the ones that are easy to find on Google Maps.
So, if you’re good and easy to find, more people will want to come to your shop!
It’s not just for surveys, though—it also helps you manage reviews and answer customer questions. So, it’s a helpful tool for lots of things, not just asking questions.
Collect Real Reviews With Reevoo
Reevoo is like a helpful friend who gathers reviews from business customers. But before they do that, they ensure these customers are real, and their reviews are genuine. It makes this platform incredible at collecting honest opinions about products and services.
They even have a unique way of showing that other people trust their reviews, saying that nearly half of the folks who see reviews collected by an independent company in ads are more likely to buy.
When you buy something, and this tool checks with you about it, it asks about your experience and whether you were happy with what you got. Then, it shares all this feedback with the company so they know what’s working and what needs fixing.
One cool thing about the Reevoo platform is that they don’t sit on negative reviews. They let the company know as soon as they get one so they can fix the problem fast.
Wrapping Up!
There are lots of tools out there to help you hear what your customers have to say. Just like when deciding on your favorite ice cream flavor, it’s best to try a few before settling on the one that’s just right for you. Hearing from your customers is crucial for making your business even better, but asking them all the time can take up a lot of your precious time. That’s where these feedback platforms come in – they can help you collect feedback without doing all the legwork yourself. So, go ahead, give them a try!